Hello Sunshine Speech Therapy Privacy Policy
Updated January 2026 | Version 1.2
Hello Sunshine Therapy Privacy Policy
Hello Sunshine Therapy is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Personal Information
Hello Sunshine Therapy collects personal information about you and/or your child for the primary purpose of providing high-quality speech pathology services.
The types of personal information we may collect include, but are not limited to:
Names, addresses, contact details, and dates of birth
Medical, developmental, and educational information relevant to assessment and therapy
Referral information and reports from other professionals
Funding and billing information, including NDIS details where applicable
If you choose not to provide the requested information, we may be unable to provide services to you or your child.
Use of Personal Information
Personal information collected by Hello Sunshine Therapy may be used for the following purposes:
Assessing, diagnosing, and providing therapy services
Managing the administrative operations of the practice
Billing and payment processing, either directly or through insurers, funding bodies, or compensation agencies
Internal use within the practice, including transferring care to another therapist within Hello Sunshine Therapy where appropriate
Communicating with doctors, allied health professionals, educators, or other professionals involved in your child’s care to support coordinated and effective service delivery
Complying with legal obligations where disclosure is required by law
Disclosure of Personal Information
Your personal information may be disclosed to third parties only where necessary and appropriate, including:
Health professionals, educators, or other service providers involved in your or your child’s care
Insurers, funding bodies, or compensation agencies for billing purposes
Legal or regulatory authorities when required by law
In the event of unpaid accounts, personal information may be disclosed to third parties for the purpose of debt recovery. This may include private debt collection agencies, relevant small claims courts, and/or the National Disability Insurance Agency (NDIA) where applicable. Information disclosed for this purpose may include a copy of the signed service agreement, relevant correspondence (including phone, text, or email communication), and copies of outstanding invoices.
Overseas Disclosure
Hello Sunshine Therapy does not disclose personal information to overseas recipients.
Storage and Security
Personal information is stored securely in electronic and/or paper-based systems. Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure.
Access and Correction
You may request access to your personal information or request corrections if you believe the information we hold is inaccurate, incomplete, or outdated. Requests can be made in writing and will be responded to within a reasonable timeframe.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. The most current version will be available on our website or upon request.
Contact
If you have a concern or complaint about how your personal information has been handled, please contact Hello Sunshine Therapy in the first instance so we can try to resolve the issue. You can reach us at hi@hellosunshinetherapy.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992